Refund Policy

Last updated: March 17, 2025

This Refund Policy explains the terms and conditions under which Melvoro may issue refunds for purchases made through our educational platform at melvoro.online.

General Refund Terms

We strive to ensure satisfaction with our educational services. However, due to the digital nature of our content and immediate access provided upon purchase, refunds are handled on a case-by-case basis according to the terms outlined below.

Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues preventing access to purchased content that cannot be resolved by our support team
• Duplicate charges or billing errors
• Content significantly differs from the description provided at the time of purchase
• Service disruption lasting more than 48 consecutive hours due to issues within our control

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Change of mind after accessing course materials or learning content
• Failure to complete a course or educational program
• Lack of time or motivation to engage with purchased content
• Dissatisfaction with learning outcomes or personal progress
• Purchases made more than 30 days prior to the refund request
• Violation of our Terms of Service or acceptable use policies

Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@melvoro.online within 30 days of your purchase
2. Include your purchase confirmation number and account details
3. Provide a detailed explanation of the reason for your refund request
4. Include any relevant documentation or evidence supporting your claim

Our team will review your request and respond within 5-7 business days. We reserve the right to request additional information before processing any refund.

Processing Timeline

Once a refund is approved:

• Processing will be initiated within 7 business days of approval
• Refunds will be issued to the original payment method used for purchase
• Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account
• Access to the purchased content will be revoked upon refund processing

Partial Refunds

In certain circumstances, partial refunds may be offered at our discretion:

• When a portion of the content has been accessed or completed
• For subscription services cancelled mid-billing cycle
• When technical issues affected only part of the service period

Subscription Services

Monthly Subscriptions

Monthly subscription refunds are generally not provided. You may cancel your subscription at any time, and you will retain access until the end of your current billing period. No refunds will be issued for partial months.

Annual Subscriptions

Annual subscription refunds may be considered within 14 days of initial purchase if less than 10% of content has been accessed. After this period, refunds will not be issued, but you may cancel to prevent future charges.

Promotional and Discounted Purchases

Content purchased during promotional periods or at discounted rates is subject to the same refund policy. If a refund is approved, the amount refunded will be the actual amount paid, not the original non-discounted price.

Bundle Purchases

For bundled course packages or learning paths purchased together:

• Refunds are evaluated based on the entire bundle, not individual components
• Partial refunds for unused portions may be considered at our discretion
• Bundle pricing benefits may be forfeited if partial refunds are issued

Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your financial institution:

• Your account access will be immediately suspended pending resolution
• We will provide transaction evidence to your financial institution
• Resolution of disputes may take 30-90 days depending on your institution
• We encourage contacting us directly before initiating chargebacks

Exchange Policy

While we do not offer direct exchanges, if you wish to switch to different educational content of equal or greater value, please contact our support team. We will evaluate such requests on an individual basis.

Technical Support First

Before requesting a refund for technical issues, we strongly encourage you to:

• Contact our technical support team at support@melvoro.online
• Allow our team reasonable time to resolve technical difficulties
• Provide complete information about the issue you are experiencing

Many technical issues can be resolved quickly, and we are committed to ensuring you can access your purchased content.

Exceptional Circumstances

We understand that exceptional circumstances may arise, including medical emergencies, bereavement, or other significant life events. If such circumstances prevent you from using purchased content, please contact us to discuss your situation. We will review each case individually and may offer account credits, extended access, or other accommodations.

Account Credits

In some cases, rather than issuing a monetary refund, we may offer account credits that can be applied to future purchases on our platform. Account credits:

• Are valid for 12 months from the date of issue
• Cannot be transferred to other accounts
• Cannot be exchanged for cash
• Will be forfeited if the account is closed

Contact Information

For all refund inquiries and requests, please contact us:

Email: support@melvoro.online
Phone: +441274729187
Address: 69 Pitfield St, London N1 6BT, United Kingdom

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. We encourage you to review this policy periodically.

Governing Terms

This Refund Policy is part of and subject to our Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail.

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If you have questions about this Refund Policy or need assistance with a refund request, our support team is available to help at support@melvoro.online.